Effective Date: January 17, 2025
At Websfilo, we are committed to providing high-quality website design, development, and maintenance services. Due to the digital and virtual nature of our services, we have a strict return and refund policy. Please review the following terms carefully:
1. No Refund Policy
As our services are digital and delivered virtually, once a project has been initiated, we are unable to offer refunds. This includes, but is not limited to, custom website designs, development work, and ongoing maintenance services. By purchasing our services, you acknowledge and agree that all payments are non-refundable.
2. 100% Satisfaction Guarantee
We stand by the quality of our work and offer a 100% satisfaction guarantee. If you are not satisfied with the initial design or the work we deliver, we provide unlimited revisions to ensure that the final product meets your expectations. Our team will work with you to make necessary adjustments until you are completely happy with the results.
3. Delivery Timeline
Our typical project delivery time is between 7 to 14 days, depending on the complexity of the work and your responsiveness. We strive to complete all projects within this time frame, but delays may occur based on factors such as the scope of the project, revisions, and content availability.
4. Change Requests and Additional Costs
If you request significant changes to the project scope after it has started, additional fees may apply. These additional costs will be discussed and agreed upon before any work is carried out. Any such changes may also affect the timeline for completion.
5. Support and Maintenance
We provide continuous support and maintenance for your website as part of our service offerings. If any issues arise, we are committed to resolving them promptly. Please note that ongoing maintenance services are not refundable, as they are based on time and effort invested in maintaining your website.
6. Agreement Acknowledgment
By purchasing any service from Websfilo, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
We value your business and are dedicated to delivering the highest level of service and satisfaction. Should you have any questions or concerns, our team is always ready to assist you through live chat or other support channels.